If no invoice is attached, the payment would be considered an 'unapplied payment.' In either case, a payment only affects the balance sheet, generally reducing the A/R account balance and increasing the bank account. Generally, payments are made to satisfy invoices. Go back to the QuickBooks Home screen or the Customers menu and click on Sales Orders/Create Sales Orders. In QuickBooks Online, a payment is just that, a payment for goods or services. From there you can select the Enable Sales Order checkbox and then click OK. During the manual or automated refresh, the order will. Select Sales & Customers and then go to the Company Preferences tab.
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